- Shipping & Returns
Shipping & Returns
We take pride in being able to ship most orders the SAME day. All orders go UPS and are trackable via our site or through the link sent to you.
You are responsible for knowing your laws. TDS cannot know or be aware of all the local, state, and federal restrictions regarding the products we sell. Therefore, TDS does not warrant or determine that a person may or may not legally purchase, possess specific items offered on this website. These products include, but are not limited to: chemical sprays/munitions, ammunition, knives, magazines, firearms, and other items.
When you place an order with us, you warrant that you are a legal adult without legal disabilities that would prohibit you from ordering, owning, possessing, or transferring these items under applicable federal, state, or local laws. You also warrant that you are in complete compliance with local, state, and federal laws.
If ordering ammunition, you warrant that you are at least 21 years of age. TDS also restricts the sale of items classified by the manufacturer as sensitive or restricted and it is therefore our policy to restrict the sale of these items to officers, first responders and agencies.
TDS can in no way guarantee that every order will follow these guidelines, but for those customers who purchase these sensitive items, he/she warrants that they are a bona-fide law enforcement officer or classified as a First Responder.
Completing the purchase process indicates your understanding and compliance with these rules and indicates that there is no reason (federal,state, or local law) you cannot possess the items your ordering.
If your order includes a firearm, you must contact a FFL in your area and have them forward to TDS a signed copy of their FFL. No firearms may be shipped directly to you.
Nothing TDS sells may be shipped to a PO Box - Orders MUST have a street address.
Orders go directly to the floor for packing - often they are ready to fly within an hour of being placed depending on the contents.
If for some reason you need to cancel, you MUST notify us within 2 hours of ordering.
If you cancel the order after the 2 hours and it has been processed through our system but has not been shipped you will be charged a 10% order processing fee. This fee is to cover the time and labor it takes to process an order as well as the fees charged us for processing your card.
If you cancel an order and it has been shipped you will be charged a 10% restocking fee, $11.00 per package for a UPS intercept fee and return shipping back to us, which will be the amount of the shipping you originally paid.
UPS charges us the intercept fee and the return shipping, so we are in no way profiting from these charges.
Ammunition can't be returned nor can firearms so that's easy.
Accessories ship from TDS and direct from a distributor so the policy is to send us an email. We then issue a RMA number and tell you where it ships to. You are responsible for shipping unless the item is the wrong one (meaning we screwed up). Once the item is received an in store credit is issued less a 10% Restocking fee - unless the screwup is ours or the item is defective.
Like everywhere its got to be unused, in the original packaging.